Relocating is never a walk in the park. Hence, entrusting your move to experienced movers is crucial. Given the digital age, finding movers online is convenient, but ensuring they offer quality, affordability, and reliability can be challenging. Here are some pointers to ensure your Melbourne movers excel:
1. Obtain a Detailed Quote
Reputable removalists will provide a transparent quote covering all services. Whether they provide packaging boxes or have a team specifically for packing, such specifics should be outlined in the quote. Ensure you’re aware of all potential costs, such as fuel charges. All these details eliminate last-minute surprises.
2. Are They Licensed and Trained?
Avoid unlicensed movers like the plague. They may lack accountability, putting your possessions at risk. Ideally, your movers should be full-time professionals, trained and certified by reputable associations such as the Australian Furniture Removals Association (AFRA). Memberships with such bodies often imply adherence to industry standards and quality service. Also, check if your removalists attend industry training sessions or seminars.
3. Do They Offer Pre-move Surveys?
Most top-notch moving companies will conduct a pre-move survey. This helps them understand the volume, weight, and specifics of the items you’re moving. If they skip this step, they might be offering a generalised hourly rate, which can be inaccurate. Ensure they’re clear about the moving timeline, location details, and other specifics.
4. Is there an Insurance Policy?
While many renowned Melbourne removalists offer insurance, understand the specifics. Note that transit insurance isn’t always compulsory for them. If you have concerns about potential damage during transit, consider securing insurance from renowned brokers like Zurich or Allianz. Scrutinise the policy to understand the conditions under which you’d be compensated for damaged or lost items.
5. Check Reviews and Testimonials
In today’s digital age, past customers often share their experiences online. Before booking a mover, check online reviews, ratings, and testimonials. Websites like Google Reviews, Yelp, or even Facebook can offer insights into a company’s professionalism, punctuality, and handling of items. Remember, a single negative review isn’t a deal-breaker, but consistent issues highlighted by multiple customers should raise flags.
6. Assess their Equipment and Vehicles
The quality and maintenance of a removalist’s equipment can be a reflection of their overall service. Are their moving trucks well-maintained? Do they have specialized equipment for handling heavy or delicate items? Proper equipment not only ensures the safety of your belongings but also the efficiency of the move. You might want to inquire if they have backup trucks or equipment in case of any unforeseen breakdowns.
7. Communication is Key
How responsive is the removalist company during your initial inquiries? Effective and timely communication is vital. If they’re slow to respond, unclear in their answers, or seem disinterested during the early stages, it might reflect their overall approach. Ensure they have a clear line of communication established for the moving day in case any challenges or changes arise.
Moving can be stress-free if you partner with the right removalist. By following the above guidelines, you’ll ensure your Melbourne move is smooth and your belongings are in safe, professional hands.